By purchasing your tickets in advance on Graylinelondon.com you will be applicable to our Best Price Guarantee, which means if you find the same tour or activity sold for less, we will refund the difference. Terms and Conditions apply.

The benefit of buying attraction tickets in advance on Goldentours.com means you are able to purchase tickets to different attractions at the same time. Many of our entrance tickets are fast-track tickets so you can beat the queues and save time on your holiday.

Please contact our customer services department at [email protected] who will be happy to hear your comments or alternatively you can write to us at: Gray Line London, 156 Cromwell Road, London, SW7 4EF.

Your personal details are entirely secure. Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only in order to create your ticket and/or contact you if there is any problem with your booking. Your details will not be passed on to any third-party.

If your group consists of 10 or more people, then please contact our Groups Department who will be happy to assist you with your enquiry and see what we can arrange for you:http://www.goldentours.com/groupenquiry.aspx

Unfortunately, we cannot accept tickets shown on a mobile phone or tablet. Clients must ensure they have a ticket printed and this can be done for you at any of our three visitor centres based in Victoria, Kensington, Paddington or Leicester Square.

The above brands are part of the same group and you can rest assured that you are purchasing with London’s leading sightseeing company.

Walk from the tube station towards Victoria coach station (in the opposite direction to), Buckingham Palace. Before you reach the coach station, you will see the ‘Colonnade Walk’ on the left. Enter the walkway and turn left at the Subway sandwich store; the visitor centre is behind the fountain.

Special offers are exclusive online offers and are unavailable over the phone. If you have any questions with regards to the tour/activity our call centre will happily be able to assist you with these.

Amendments can only be made to coach tours. Please call us 24 hours prior to your tour’s departure time and date. Amendments cannot be made to entrance tickets, theatre tickets, Rail Trips or the Warner Bros Studio Tour.

For full and half day coach tours, a refund will only be made if you cancel over 24 hours before your tour. If you cancel later than this, you will not be refunded. All fast-track entrance tickets, open top bus tours, theatre tickets, rail trips, Warner Bros Studio Tours, Overnight Tours and lunch and dinner products cannot be cancelled once booked.

To make payments through our website we accept MasterCard, Visa, American Express and Maestro Online.

All you need is a letter written and signed by the card holder confirming that they authorised this payment.

You will automatically receive an e-voucher to your email address. Please print your voucher/ticket which contains your unique reference number. Please remember to bring this with you on the day. You will not be allowed entrance to an attraction without a valid ticket.

If you do not have a working printer you unfortunately won’t be able to book online. Please call our reservation team on +44 207 233 7030 to book your sightseeing tour over the phone.

If there is any problem with your booking or payment details, we will contact you on the telephone number or email address stated in your booking. Sometimes tours may not operate due to insufficient numbers, and we may need to contact you to advise you of any such changes.

If your voucher is not displaying following your booking, please contact us requesting your ticket. On certain packages, a message will be displayed indicating that the vouchers will be emailed to you within 48 hours at your given email address. If you do not receive your vouchers within the given time please contact us.

It’s your choice. When making your booking, a checkbox will appear which states: “please leave ticked if you wish to receive news, special offers or other information.” By leaving this box ticked, you are giving Golden Tours your consent to be sent promotional material, which you can opt-out of at any time.

As per our Terms and Conditions, refunds on coach tours can only be made up to 24 hours prior to departure.

Gift certificates are valid for 12 months from the day of issue.

We offer a courtesy pickup service from over 60 central London hotels for our full day coach tours. Please do give us a call and we can tell you where the closest and most convenient pick-up point is.

Yes you can, however please call Golden Tours to confirm the pick-up location and time.

The driver has to adhere to strict legal and time restrictions and this restricts the options that we can offer you. We can offer you a choice of three possible drop-off points within central London (unless stated otherwise during the tour), all within close proximity of underground stations.

Depending on the tour, our full day coach excursions generally return to London between 6.30pm to 8.00pm, traffic permitting. Our unescorted train tours return between 8.00pm and 10.00pm.

We are able to take only folding wheelchairs on our coaches. You will also be required to climb the stairs on and off the coach with the assistance from your helper. Due to health and safety reasons Golden Tours staff are not permitted to help you on board the coach.
Due to the fast paced nature of the tours, and the fact there may be a lot of walking involved, we do not recommend our tours to persons with limited mobility. Please contact our reservations team who will be able to answer any queries you may have.

Travel insurance
Gratuities for your guide and driver (optional)
Any transfers to/from stations and pick up points unless specified on the tour page.

Most locations have restaurants nearby, however this will restrict the amount of time you have at the attractions.

60 years.

We cannot guarantee washroom facilities on board our coaches, however, we do make regular stops en route and there are lavatories available at most attractions.

As you can expect some landmarks take more time to get to on coach tours and some are more time-consuming than others. With this in mind, we have no set time for the exploration of each attraction. Our tour guides are trained to watch how their group progresses at each landmark and they adjust each tour accordingly. You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. Consequently, you may not have an extensive amount of time to spend at each attraction.

You are permitted to take one piece of luggage on your coach tour, we advise customers to keep personal and valuable items with them at all times. Any items left on the coach are at left at your own risk. Hot food and drink is not permitted on the coach.

You could lose your seat to a walk-up passenger. We encourage you to arrive at the pickup point a minimum of 15 minutes before departure. Once on the tour, your guide or driver will give you a time that the coach will depart each location. You must be at the coach at least five minutes before this time. If you are late and miss the time given, the coach will depart without you in order to not keep the other passengers waiting. If you are in any doubt about a departure time whilst on your tour, you must ask the guide or driver.

Any items we find on our coaches are taken to our office at Victoria and are kept there for 72 hours before being destroyed or given to charity. Please call our office on +44 207 233 7030 for any lost items.

Unfortunately, the seats are on a first come first served basis only and cannot be pre-booked.

We can give you an approximate amount of time spent at each attraction. The overall tour is at the discretion of the guide and can vary a little from time to time.

We offer the following tours on Mondays and Saturdays only in Spanish:

• Historic & Modern London
• Total London Experience
• Sights & Sounds of London

Sundays:

• Windsor Bath & Stonehenge

Tuesdays:

• Oxford, Stratford, Cotswolds & Warwick castle

Wednesdays:

• Bath, Stonehenge & Salisbury

Thursdays:

• Windsor, Oxford & Stonehenge

Fridays:

• Leeds Castle, White Cliffs of Dover, Greenwich & River Boat Ride

We also offer the following tours in Japanese.

Mondays and Fridays:

• Bath and Stonehenge
• Leeds Castle, White Cliffs of Dover, Greenwich & River Boat Ride

Wednesday and Sundays:Thursday and Saturdays:

• Windsor, Bath & Stonehenge
• Stratford, Oxford and the Cotswolds

Each month has a different itinerary. Please call Golden Tours for details.

Windsor Castle, Roman Baths and Pump Room, Stonehenge with Lunch Tour is an all-inclusive tour, with all admission fees paid for.
Discover Stonehenge, Bath and Windsor Tour does not include any admission fees to any of the attractions, however admission tickets for the attractions can be bought on day of your tour.

If you’ve booked to visit the Roman Baths & Pump Rooms, you leave yourself very little time to explore the rest of the city. However, if you haven’t booked the Roman Baths & Pump Rooms you can explore the city at your own pace and only need to return to the coach at the allocated time.
We do not offer a guided tour of the city.

We will all be subject to the same restrictions as all other tourists. You do get to take pictures of Stonehenge

Entry requirements change from time to time. You may well need a visa. Please note that it is your personal responsibility to confirm this with the country in question.

No. The return times cannot be changed.

Yes you can, however you will need to let us know ASAP so that we can arrange it for you.

The journey time is approximately 30 minutes using a metro or a taxi. Your hotel is in the centre of Paris and we do not offer you a pick-up or drop-off service.

The seats are reserved as per the entrance tickets and we only have slots of 3.5 hours available. We request that you return on your allocated bus.

We only offer the package deal – transportation plus tickets to the Warner Bros. Studio Tour London. If you want to make your own way to the studios you can choose to do that. The price will remain the same.

If you prefer not to the pay the full price then please refer to Warner Bros. Studio Tour London’s office site to purchase tickets only.

You can take your carer with you for free. All of our Warner Bros Studio Tour London buses are equipped with a manual ramps at the front entrance. Legally we are allowed to carry one wheelchair per journey.

The Warner Bros. Studio Tour London only sells the ticket. We offer you the ticket and transport to the Studios. This saves you the hassle of finding your way there.

We would suggest that you buy as soon as you know that you’d like to travel to ensure availability. If you plan on visiting during peak times, such as school holidays, we advise that you plan well in advance. If you are lucky you may get tickets even as late as two weeks before visiting. During off peak times you may even be able to book two days in advance.

Absolutely! Tickets can be purchased at any of these centres – Victoria, Kensington or Leicester Square. We are open 7 days a week.

Please visit the relevant tour page and you will see various links to the map and timetable for our open top bus tour service.

Please refer to our lost and found department at the Victoria visitor centre

Yes, that’s absolutely fine.

The blue route goes around central London including Westminster. The orange route go from Covent Garden to Regent’s Park and Hyde Park. The red route covers central London and the world famous museums. You do not need to book a specific route.

Yes you can. In order to amend the date you will need to come to any of our three visitor centres located in Victoria, Kensington or Leicester Square.

London Eye is a standard ticket; however you benefit from priority entrance for Madame Tussauds.

The validity of the 48 hour bus tour is for 48 continuous hours, two consecutive days only.

If you cannot see any staff at the bus stop, then you can pay in cash on board the bus.

Please use the washroom before embarking on the journey.

The tour ticket on the relevant day is all you need to show as proof to receive your free walking tour and boat ride.

Most of our buses have an access ramp at the front of the bus. Please ask the Golden Tours representative at the stops about which buses are suitable. Legally we can only carry one wheelchair user per bus.

Please view the full timetable here.

London is a very busy place with lots of things going on. Please view the latest service information to see if there are any planned changes